Cluster is a young company with big ambitions. Why do we say that? We started with three employees in 2020, and today we have more than 200 employees spread across our four offices in Lisbon. We build teams to support European markets in various countries such as Italy, Denmark, Sweden, Germany, Spain, France, Belgium, Switzerland, the Netherlands, and Portugal, where we are headquartered.
More than a company, Cluster aims to grow with the primary objective of creating growth opportunities for its team members. Without our team members, this would not be possible. Since we started small and worked very closely with each other, we intend to maintain this mentality and share it with our incoming team members. At Cluster, you are not just considered one more employee but an important team member who adds value and contributes to overall growth, including your own.
We are looking for dynamic and passionate individuals, fluent in different languages, to join our team, provide an amazing experience for all our clients, and ensure a positive workplace environment.
About Your Role:
- Be a team player and contribute to a positive work environment!
- Ensure an exceptional customer relationship and experience throughout the entire customer journey.
- Act as the point of contact for inquiries related to the pre- or post-delivery of an order (payment inquiries, delivery dates, returns, refunds, etc.) via email, phone calls, and/or chats.
- Build a sustainable and mutually beneficial relationship between customers and the brand you represent.
What We Expect from You:
- Excellent communication skills and ability to work well in a team.
- Positive attitude and willingness to perform additional tasks.
- Customer satisfaction orientation and proactivity.
- Ability to deliver results independently, even in ad hoc situations.
- Ambition to engage with other team members and share experiences.
- Well-organized, valuing excellent work ethic, and acting with integrity in every situation.
- Demonstrate reliability and trustworthiness.
- Reliable professional with a progressive mindset.
- C2 level in Portuguese or native speaker.
- Knowledge of English at a B1 level (to ensure you are up to date with training and communication between departments and employees).
What Can You Expect from Us:
- Fully paid onboarding period.
- A multicultural and diverse environment with an excellent working atmosphere.
- Team-building activities organized by Cluster and/or its team members.
- Competitive salary package for entry-level positions (includes transportation allowance and work-from-home allowance, if applicable).
- All necessary equipment provided by the company.
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Location: Lisbon
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Type of contract: 3-month renewable
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Start date: 26th of August
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Job Type: Full-time
