Dear Team CLUSTER,
As CLUSTER keeps growing, we would like to share with you all that we are currently looking for 1 candidate to join our Operations Team, in the role of Junior Sales & service - Lead (SP Market)!
We strongly encourage any current employee is eligible to apply for this role, so please find below the eligibility criteria:
1. Candidate must have completed their probation period at CLUSTER.
2. Candidate should not have any verbal/ written warnings in the last 6 months (documented)
3. Two quarterly performance reviews were completed, and three-monthly reviews were completed with satisfactory results.
4. Employees currently holding Sales & Services - Specialist positions can apply for this position.
Please find below further information regarding this amazing opportunity & the Key Responsibilities:
1.Leadership:
• Lead, inspire & develop a team of Sales & service – Specialists.
• Establish clear performance expectations & provide ongoing coaching and feedback.
• Ensure the team meets or exceeds customer service goals and KPIs.
• You will work across functions with other departments & define process improvements to ensure that customer service runs smoothly.
• You will make independent decisions that are within your field of work.
• To identify performance-related issues and develop action plans for improvement.
2. Customer Support:
• Handle escalated customer inquiries and complex issues in both languages (SP).
• Monitor team performance to maintain high-quality customer interactions.
• Collaborate with team members to effectively address customer concerns.
3. Training & Development:
• Conduct training sessions to enhance product knowledge and customer service skills.
• Identify areas for skills improvement and implement training programs as necessary.
4. Reporting & Analytics:
• Monitor & analyze team performance metrics.
• Prepare regular reports on team performance & recommend improvements.
All candidates will do a case study and an interview with Ops, HR & Senior Management
To apply for this amazing opportunity, you can directly upload your “updated CV” and “Cover letter” in the Factorial Dashboard > Open Positions and then selecting the one you are applying for.
You can help CLUSTER become a better company!
Please kindly note that all applications for this role should be submitted directly on Factorial Tool, and the deadline for applications to be accepted is the 25th of September at 12:00 PM.
If you are selected for this role, your onboarding for this position will start, and once you have completed your training /calibration you will then initiate your nesting period and will then officially start in your new role!
If you are not selected on this occasion, please don’t be discouraged by this, and if we share any other positions, you believe you would be a great fit for, then we would like to hear from you.
If you have any questions regarding this role, please reach out!
We look forward to receiving your applications & Good luck! 😊